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Escalation Engineer Resume

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Jessamine Lina April 4, 2021 Resume

One of the current trends in job candidate evaluation is behavioral with the idea being that your past performance is the best indicator of your future performance. So, toot your horn a little and make your accomplishments known. Quantifying your experience is usually the most difficult part of preparing a resume for any person. So take some time, think it through, and detail the results you achieved in each of your positions relevant to the one for which you are applying.

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Provide an Experience Summary – If the reviewer of your resume determines you have experience with the required technologies, the next thing they will attempt to do if to figure out how much experience you have with the specific required technical skills. Your job is to make this process easy for the reviewer, which will then improve your odds for passing the complete resume screening and get an interview. Remember that, in general, resume reviewers do not dedicate much time to each individual resume. If it is too much work for a reviewer to verify your experience against the job requirements, they will most likely move on to the next candidate.

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Let me share with you a tip related to your technical skills summary based on my review of resumes over the years. After I check the list of skills, my next step is to look further in the resume to identify the specific jobs where that skill was used and determine how much experience a candidate has with the skill. The point is that listing the skill is simply not enough. Truthfully, I’ve found that most candidates never mention the technical skill anywhere else other than in the skill listing. In these cases, I will assume they really don’t have experience with that skill and are just listing it to catch my eye. Therefore, follow through and ensure that the skills you list are also spelled out in your job experience write-ups. Never assume that a resume reviewer will know that you did x, y, or z. More often than not, they do not make those assumptions or they could even be non-technical staff who are just following a checklist to screen the resumes. So, remember, that if an employer lists a technical skill on the IT job posting or ad, make sure it is on your resume in both your technical skills list and experience write-up.

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Show any Training and Education – List any degrees you hold since most employers want to see these. If you have work towards a degree, but are still pursuing or have never finished but you may someday, list it as in progress.

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Show a Skills Summary – Any IT type of resume needs to focus on specific technology experience. Why? Because recruiters, employers, resume reviewers, and application tracking systems all search resumes for keywords relevant to specific job postings. As you a programmer, I am sure you can imagine an algorithm designed to score your resume against the job posting based on similarity with keywords/skills in the posting. The reason you need a skills summary on your resume is to ensure you get all of those technologies and key words listed so you can score higher on these reviews.

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Another distinguishing feature is the fee that a resume writer charges. I know of many writers who charge exorbitant fees and then guarantee their resumes will produce jobs or job calls. I do not believe that anyone can guarantee results solely based upon the resume; however, what a resume can do is present the best a candidate has to offer and help generate interest. My clients have told me that after receiving a resume I’ve written they started receiving more job calls. It was then up to them to speak well and encourage the potential employer to consider them further. I have also found that another benefit from having a resume professionally written is that it provides a boost of confidence as the person sees themselves in a better light, as they are reminded of the skills and qualities they possess.

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