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Escalation Engineer Resume

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Show a Skills Summary – Any IT type of resume needs to focus on specific technology experience. Why? Because recruiters, employers, resume reviewers, and application tracking systems all search resumes for keywords relevant to specific job postings. As you a programmer, I am sure you can imagine an algorithm designed to score your resume against the job posting based on similarity with keywords/skills in the posting. The reason you need a skills summary on your resume is to ensure you get all of those technologies and key words listed so you can score higher on these reviews.

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One of the current trends in job candidate evaluation is behavioral with the idea being that your past performance is the best indicator of your future performance. So, toot your horn a little and make your accomplishments known. Quantifying your experience is usually the most difficult part of preparing a resume for any person. So take some time, think it through, and detail the results you achieved in each of your positions relevant to the one for which you are applying.

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If you don’t have certifications, why not begin training for the one most applicable to you? These can ease a career transition proving your knowledge in new areas where you may not have as much work experience. There are many great online or in-person training programs to prepare you for the certification exams.

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Avoid Flowery Language That Diminishes Your Achievements – You could have a comedy show with some of the statements people make on their resumes. You don’t want your resume to stand out for the wrong reasons. Avoid creative writing. Avoid big words and uncommon vocabulary. Avoid over the top statements that make you sound like you saved the universe. They immediately call your credibility immediately into question. Resume writer Don Goodman shares one of his favorite claims as ”Rocketed performance to stellar heights.” Says Goodman, ”People don’t speak like that; I have never heard an executive tell the HR person that they needed someone who could rocket performance to stellar heights. Remember, people hire people they like, so don’t make your resume read like an amateur poet wrote it.”

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You must make it easy for a resume reviewer to find your experience with specific skills on your resume. To do this, always include a Technical Skills section. You can take several approaches for your technical skills summary. The most common is to show a bulleted list, a short table, or even a short paragraph listing your technology skill set. Some list skills on their resume organized by technical area, such as database, programming languages, networking tools, etc. Keep the list of skills brief and high level as an overview of your skills. You don’t typically need to specify versions in the skill listing. Remember, the primary purpose of the technical skills list is to make your skills easy to find. You give the resume reviewer a way to quickly see an overview of skills listed on your computer programmer resume, such as programming languages, databases, testing tools, etc.

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List any Professional Certifications – Different employers place different emphasis on professional certifications. Many employers find these certifications very important, often even requiring them for certain positions. But there are also other employers who might prefer candidates with certifications, but do not require them. Still others do not pay attention to certifications at all. Since you have no idea what the company or reviewer believes about certifications, you should always list them if you have them.

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