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Bank Call Center Resume Sample

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Charlotte Ashley November 8, 2021 Resume

In writing about each of your previous jobs, discuss your results. Tell about what results were realized because of the work you performed. Be quantitative. Reviewers love to see numbers and results. Tell about how many desktops or users you supported, recount how many databases you administered, show a percentage of application or network uptime you maintained, provide a percent reduction of security incidents you achieved, etc. Get the idea? This is where you impress your reviewer.

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Another common misconception is that a resume must be one page in total length. I am not certain I know how that idea became popular or why it has remained so engrained as it ultimately serves little purpose for most candidates and it can work to the detriment of a job seeker. The reason why is that a one page resume, for a person who has fairly extensive experience, can sell them short. This type of resume will either leave off critical information or it will be typed in a font size that is not easy to read.

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Next step, create a bulleted list of accomplishments in each position using the C-A-R method. For each bullet, follow the C-A-R formula: indicate a Challenge you faced, followed by the Action you took, and identify the Results of those actions. You must ensure that the achievements you include are relevant and significant so that a reviewer won’t read it and say ”who cares.” This is so important. Those who write resumes for a living are very skilled at wording these achievements to sound very impressive and make them relevant.

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Write About Your Results, Not Responsibilities – Don’t let your resume make the mistake of focusing on your previous jobs’ responsibilities. Your resume should focus on the computer programming work that you did and what you achieved. As a hint, avoid using the word responsibility or responsibilities on your resume so you don’t fall into this trap.

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Finally, make sure each job history write-up in your experience history (your job summaries) includes these details as well. When I get into a detailed resume review, one of the first things I do is map the summary to the details. I try to determine where and when you had the required experience for the computer programmer job. If I can’t find it called out in the details, I will assume you don’t have that experience, regardless of what your summary says. It is very important that you to pay attention to these details because, as a reviewer, I most certainly do. The job summaries are the key to getting past the initial resume screening. Take time to make sure the details line up with what you said in your experience summary and technical skills list.

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One of the first misconceptions that people hold about the use of resumes is that they are never actually read, especially when there are online application forms to be filled out. While this cannot be proven either way, I do know from my own experience as a professional writer that most recruiters do look at the resumes received because it provides a general overview of the candidate’s attention to, or lack thereof, details such as the style and type of writing.

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