Customer Service Resume Sample

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Arletta Ava March 8, 2021 Resume

Do not put an Objective section on your resume. Why would you? What value does it add? Space on your resume is limited and is better used to provide a one paragraph (2-3 sentences) summary of your qualifications for the specific position. This summary should include years of experience, types of experience, and highlight the most important technologies related to the position. This section is used to make the resume reviewer’s screening process easier and improve your chances of passing the initial screening. Use it wisely and tailor it for each position.

Offer Proof for Your Statements – The old adage that finding a job is a job holds true. The burden is on you to prove to a potential employer that you are the best candidate for the job. To do this, you must build your case from the ground up. This means you need to offer proof for every statement you make. For example, if you say you have 6 years of experience with Java programming or accounts payable, an employer should be able to go one-by-one through your position write-ups on your resume and identify those 6 years by themselves.

List any Professional Certifications – Different employers place different emphasis on professional certifications. Many employers find these certifications very important, often even requiring them for certain positions. But there are also other employers who might prefer candidates with certifications, but do not require them. Still others do not pay attention to certifications at all. Since you have no idea what the company or reviewer believes about certifications, you should always list them if you have them.

Learn How Job Search Technology Works and Use it to Your Advantage – Technology is now in use at most medium and larger employers to help manage job applicants. This technology is much more accessible to a wider range of employers since prices have come down over the past few years. Why is this important to you? Because most of these software applications are used to quickly remove up to 75% of applicants from the review pool, which saves human resources staff a lot of time and work.

Professional certifications from major vendors and professional associations typically carry the most weight and are well worth the investment of time and cost. They are definitely good things to have and can often give you an edge over other similar candidates being considered. In the computer programming area, certifications from Microsoft, Oracle, SAP, and the like are definitely in demand. Highly sought after certifications from professional associations include A+, Network+, and Security + from Computing Technology Industry Association (CompTIA); Certified Information Systems Security Professional (CISSP) from International Information Systems Security Certification Consortium (ISC)²; and Project Management Professional (PMP) from Project Management Institute.

Most people are not fully equipped for the task of developing a resume that meets all of the criteria listed above and that is why a professional resume writer is needed. However, my experience has found that a professional writer is not contacted until an attempt has been made to wing it, so to speak, and the results sought have not been obtained. In other words, there have been few or no job calls received. There is a hesitation to pay for the cost of a resume writer, especially when a person is unemployed – and I certainly understand the financial limitations of that situation. What I have found is that anyone who needs a job also needs to make this investment as it is an investment in a career that can yield long term results.