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Customer Service Resume Sample

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Arletta Ava March 8, 2021 Resume

Note that both sentences convey the same meaning. However, the second sentence is more active. That is, the subject of the second sentence (this approach) actually did the action (performed). In the first sentence, the subject is the same (this approach), however the verb (was) does not convey direct action. Try your best to make your sentence convey action by using action verbs. If you are struggling in this area, you may wish to consider working with a professional resume writer for help.

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You must make it easy for a resume reviewer to find your experience with specific skills on your resume. To do this, always include a Technical Skills section. You can take several approaches for your technical skills summary. The most common is to show a bulleted list, a short table, or even a short paragraph listing your technology skill set. Some list skills on their resume organized by technical area, such as database, programming languages, networking tools, etc. Keep the list of skills brief and high level as an overview of your skills. You don’t typically need to specify versions in the skill listing. Remember, the primary purpose of the technical skills list is to make your skills easy to find. You give the resume reviewer a way to quickly see an overview of skills listed on your computer programmer resume, such as programming languages, databases, testing tools, etc.

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Let me share with you a tip related to your technical skills summary based on my review of resumes over the years. After I check the list of skills, my next step is to look further in the resume to identify the specific jobs where that skill was used and determine how much experience a candidate has with the skill. The point is that listing the skill is simply not enough. Truthfully, I’ve found that most candidates never mention the technical skill anywhere else other than in the skill listing. In these cases, I will assume they really don’t have experience with that skill and are just listing it to catch my eye. Therefore, follow through and ensure that the skills you list are also spelled out in your job experience write-ups. Never assume that a resume reviewer will know that you did x, y, or z. More often than not, they do not make those assumptions or they could even be non-technical staff who are just following a checklist to screen the resumes. So, remember, that if an employer lists a technical skill on the IT job posting or ad, make sure it is on your resume in both your technical skills list and experience write-up.

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Other misconceptions include the use of an objective on the resume and writing detailed job descriptions. A job objective is usually a statement of what the candidate would like to do or the specific job they are seeking. The reason why this is not needed is that the cover letter should express interest in the position and there is no need to state it again. In addition, many objective statements are so specific that the candidate would be ruled out from other potential positions that may be related to the advertised job. In addition, many jobs I have seen listed on resumes includes wording that either came from job descriptions or have been written like standard wording from these types of descriptions, and that doesn’t necessarily explain the skills the candidate has and may contain jargon that is not easily understood by everyone reading it.

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As I mentioned earlier, do not assume that a resume reviewer will be familiar with various terms and concepts that could substitute for the ones in the position announcement. That may or may not be true. Best advice is to use the potential employer’s terminology from the job posting since that is most likely what reviewers will be looking for. Again, do not assume that the initial reviewers are familiar with the technology involved with the position. They may not be. Be very clear that you meet all of their requirements by ensuring that your technical skills summary, experience summary, and experience details all generously use the correct keywords for the position you are seeking.

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What gives a resume impact, with regards to standing out among other resumes submitted? It is a resume that can be easily read, displays skill sets that are immediately identifiable as being related to the advertised position, and highlights important accomplishments and achievements. A chronological resume emphasizes what a person is doing now; whereas, a skill set resume represents what a person can transfer from their entire career to this new role. A resume with impact also lists a professional summary at the beginning, in place of a career objective, and this provides career highlights that are relevant to any position. Finally, a highly effective resume will be well-written and formatted, with meticulous attention given to every minor detail.

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