Customer Service Resume Ideas

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Leonore Anaya January 14, 2021 Resume

Show any Training and Education – List any degrees you hold since most employers want to see these. If you have work towards a degree, but are still pursuing or have never finished but you may someday, list it as in progress.

In writing about each of your previous jobs, discuss your results. Tell about what results were realized because of the work you performed. Be quantitative. Reviewers love to see numbers and results. Tell about how many desktops or users you supported, recount how many databases you administered, show a percentage of application or network uptime you maintained, provide a percent reduction of security incidents you achieved, etc. Get the idea? This is where you impress your reviewer.

Ensure that your sentences are worded to show that you actually did something. It sounds silly, but consider the following two sentences:

List any Professional Certifications – Different employers place different emphasis on professional certifications. Many employers find these certifications very important, often even requiring them for certain positions. But there are also other employers who might prefer candidates with certifications, but do not require them. Still others do not pay attention to certifications at all. Since you have no idea what the company or reviewer believes about certifications, you should always list them if you have them.

Present Your Work Experience in a CAR – Not a literal car, but an acronym CAR to help guide your resume writing.

Show a Skills Summary – Any IT type of resume needs to focus on specific technology experience. Why? Because recruiters, employers, resume reviewers, and application tracking systems all search resumes for keywords relevant to specific job postings. As you a programmer, I am sure you can imagine an algorithm designed to score your resume against the job posting based on similarity with keywords/skills in the posting. The reason you need a skills summary on your resume is to ensure you get all of those technologies and key words listed so you can score higher on these reviews.