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Customer Service Coordinator Resume Sample

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Mimi Thalia April 4, 2021 Resume

One of the first misconceptions that people hold about the use of resumes is that they are never actually read, especially when there are online application forms to be filled out. While this cannot be proven either way, I do know from my own experience as a professional writer that most recruiters do look at the resumes received because it provides a general overview of the candidate’s attention to, or lack thereof, details such as the style and type of writing.

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As I mentioned earlier, do not assume that a resume reviewer will be familiar with various terms and concepts that could substitute for the ones in the position announcement. That may or may not be true. Best advice is to use the potential employer’s terminology from the job posting since that is most likely what reviewers will be looking for. Again, do not assume that the initial reviewers are familiar with the technology involved with the position. They may not be. Be very clear that you meet all of their requirements by ensuring that your technical skills summary, experience summary, and experience details all generously use the correct keywords for the position you are seeking.

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A Simple Resume Format and Resume Template Work Best – A lot of the initial resume review process may be done using software tools as discussed above. This software typically scans a resume for specific sections of information, such as profile or summary, work experience, education, training, etc. If the software can’t identify where information is in your resume, it is likely that the information you worked so hard to put in your resume will just be skipped over. Rarely will you get a second chance from an in-person reviewer. So keep your resume format simple to avoid having any issues with software tools used by potential employers.

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List any Professional Certifications – Different employers place different emphasis on professional certifications. Many employers find these certifications very important, often even requiring them for certain positions. But there are also other employers who might prefer candidates with certifications, but do not require them. Still others do not pay attention to certifications at all. Since you have no idea what the company or reviewer believes about certifications, you should always list them if you have them.

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Write About Your Results, Not Responsibilities – Don’t let your resume make the mistake of focusing on your previous jobs’ responsibilities. Your resume should focus on the computer programming work that you did and what you achieved. As a hint, avoid using the word responsibility or responsibilities on your resume so you don’t fall into this trap.

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Avoid vanilla, blanket statements that cannot be backed up. To accomplish this, you should offer details rather than meaningless phrases like top performer, top achiever, employee of the month, etc. While I am sure these are great accomplishments, you must explain them and tell why and how these recognitions should matter to a new employer. Remember, the actual recognition is secondary to your achievements, a potential employer will care more about why you earned recognition.

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