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Best Customer Service Representative Resume Example Livecareer Job Description

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Avoid Flowery Language That Diminishes Your Achievements – You could have a comedy show with some of the statements people make on their resumes. You don’t want your resume to stand out for the wrong reasons. Avoid creative writing. Avoid big words and uncommon vocabulary. Avoid over the top statements that make you sound like you saved the universe. They immediately call your credibility immediately into question. Resume writer Don Goodman shares one of his favorite claims as ”Rocketed performance to stellar heights.” Says Goodman, ”People don’t speak like that; I have never heard an executive tell the HR person that they needed someone who could rocket performance to stellar heights. Remember, people hire people they like, so don’t make your resume read like an amateur poet wrote it.”

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Write the Experience Summary section of your job resume for each specific position you are seeking. You must state a convincing case as to why you are the perfect candidate. For example, if you were applying for a computer programming job, you should focus your Experience Summary on your computer programming skills and experience and establish yourself as qualified right away. It may be nice that you were in a community play or a scout leader, but it is not relevant and won’t get you the job. This ultimate purpose of this section is to quickly make you stand out from other applicants. When drafting your Experience Summary, keep asking yourself if someone else would be able to make the same statements in their own resume. If so, you need to go back and re-work it again. You need to establish your value to the employer and clearly tell them, ”Here is what I can do for you.” Investing your time on this one step will bring huge rewards for you.

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Ensure that your sentences are worded to show that you actually did something. It sounds silly, but consider the following two sentences:

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Finally, make sure each job history write-up in your experience history (your job summaries) includes these details as well. When I get into a detailed resume review, one of the first things I do is map the summary to the details. I try to determine where and when you had the required experience for the computer programmer job. If I can’t find it called out in the details, I will assume you don’t have that experience, regardless of what your summary says. It is very important that you to pay attention to these details because, as a reviewer, I most certainly do. The job summaries are the key to getting past the initial resume screening. Take time to make sure the details line up with what you said in your experience summary and technical skills list.

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Provide an Experience Summary – If the reviewer of your resume determines you have experience with the required technologies, the next thing they will attempt to do if to figure out how much experience you have with the specific required technical skills. Your job is to make this process easy for the reviewer, which will then improve your odds for passing the complete resume screening and get an interview. Remember that, in general, resume reviewers do not dedicate much time to each individual resume. If it is too much work for a reviewer to verify your experience against the job requirements, they will most likely move on to the next candidate.

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Professional certifications from major vendors and professional associations typically carry the most weight and are well worth the investment of time and cost. They are definitely good things to have and can often give you an edge over other similar candidates being considered. In the computer programming area, certifications from Microsoft, Oracle, SAP, and the like are definitely in demand. Highly sought after certifications from professional associations include A+, Network+, and Security + from Computing Technology Industry Association (CompTIA); Certified Information Systems Security Professional (CISSP) from International Information Systems Security Certification Consortium (ISC)²; and Project Management Professional (PMP) from Project Management Institute.

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