Simple Customer Service Representative Resume Example Livecareer Job Description Emphasis

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• Customer Service Representative Job Description Resume
• Simple Customer Service Representative Resume Example Livecareer Job Description Emphasis

Delmare Cléa February 23, 2021 Resume

Keep it Relevant – In second grade, I played the role of a singing tree in my school play. As important an event as that was to me in my life, it is completely irrelevant to our discussion here about resume writing tips. You should follow the same advice on your resume. If it is not relevant or you can’t reword it so that it is relevant to the job or employer, leave it off. Focus your resume on the items that qualify you for the position you are seeking. In other words, get rid of the fluff. For example, I once received a resume from a programmer, however the only thing I remember from it was that they attended clown college and competed in national juggling competitions. Yes, that was interesting, but it completely trumped their qualifications for the programming position which I don’t even remember. Basically, limit items on your resume to those relevant to the position for which you are applying. Do not include irrelevant items to that position on the resume. If you haven’t figured this out yet, this means you will have multiple, fine-tuned versions of your resume for each type of position for which you apply.

In writing about each of your previous jobs, discuss your results. Tell about what results were realized because of the work you performed. Be quantitative. Reviewers love to see numbers and results. Tell about how many desktops or users you supported, recount how many databases you administered, show a percentage of application or network uptime you maintained, provide a percent reduction of security incidents you achieved, etc. Get the idea? This is where you impress your reviewer.

Professional certifications from major vendors and professional associations typically carry the most weight and are well worth the investment of time and cost. They are definitely good things to have and can often give you an edge over other similar candidates being considered. In the computer programming area, certifications from Microsoft, Oracle, SAP, and the like are definitely in demand. Highly sought after certifications from professional associations include A+, Network+, and Security + from Computing Technology Industry Association (CompTIA); Certified Information Systems Security Professional (CISSP) from International Information Systems Security Certification Consortium (ISC)²; and Project Management Professional (PMP) from Project Management Institute.

One of the first misconceptions that people hold about the use of resumes is that they are never actually read, especially when there are online application forms to be filled out. While this cannot be proven either way, I do know from my own experience as a professional writer that most recruiters do look at the resumes received because it provides a general overview of the candidate’s attention to, or lack thereof, details such as the style and type of writing.

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If you don’t have certifications, why not begin training for the one most applicable to you? These can ease a career transition proving your knowledge in new areas where you may not have as much work experience. There are many great online or in-person training programs to prepare you for the certification exams.

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